Welcome to CremaCoffee website! Do you have a question? Find all the practical information you need by consulting our various help sections. 

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The customer service department is available to help players with any problems they may have. Any player has an opportunity to contact us 24 hours a day. 

You can also use live chat to solve any issues. 


Is it legal to play at an online casino in Canada?

Yes, although there is no Canadian online casino license, Canadians (who have reached the minimum age requirement) are allowed to register at foreign sites. For your safety, always check if the casino has a license (like the UK/Malta: UKGC / MGA).

How to win at an online casino

To increase your chances of winning in an online casino, it is advisable to play games that allow you to follow a strategy such as Poker, Roulette, Blackjack, etc. Games such as slot machines are much more random.

Is it compulsory to play with real money in online casinos?

No, you don’t have to play for real money. Some online casinos offer free demo games. Many Canadian players start by playing in demo mode to practise strategies and learn the rules. Once you are ready, you can start playing for real money.

Which casinos are compatible with my mobile or tablet?

Virtually all online casinos have adapted to the trend of gaming on the go and are 100% optimized, so you don’t have to worry about a casino not being compatible with your device. Some casinos even offer their own dedicated mobile app for free download.

Do I have to pay tax on my winnings?

No, as long as you are playing for fun (not as a professional poker player, for example), your winnings are not taxed in Canada.